Guest Services (70%)

  • Greets all guest at the front desk.
  • Registers guests.
  • Answers all calls at Front Desk when necessary.
  • Advises guest of room type and rates, and confirms length of stay.
  • Understands newyorksmart standards operating procedures and applies them on a daily basis.
  • Upon check in, calls and introduces Bellup to guest.
  • Introduces V2’s and V3’s to Managers on Duty.
  • Programs room keys (card access).

Problem Solving (10%)

  • Responds by phone and/ or in person to routine guest inquiries and problems.
  • Information collector (10%)
  • Enters registration information into Opera.
  • Checks bulletin board, posted memos, notes and receives briefing sheets from Supervisor on a daily basis.
  • Receives incoming mail messages, log them, and distributes them accordingly.

Payment related (10%)

  • Checks and verifies credit requirements for payment.
  • Performs Cashiering functions and balances work.


  • Experience Required
  • Bilingual: Fluent in English and (French, Cantonese, Mandarin, Japanese, Italian or Spanish)
  • Excellent verbal and written communication skills
  • One year of comparable customer service experience or education


  • Knowledge of Property Management Systems
  • Multilingual
  • Degree in Hospitality Management
  • Hotel Operations experience in Front Office/Reservations at an upscale NYC property

Duration: 18 months

Stipend: $28/hour
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