FRONT DESK JOB FUNCTIONS:
Guest Services (70%)
- Greets all guest at the front desk.
- Registers guests.
- Answers all calls at Front Desk when necessary.
- Advises guest of room type and rates, and confirms length of stay.
- Understands newyorksmart standards operating procedures and applies them on a daily basis.
- Upon check in, calls and introduces Bellup to guest.
- Introduces V2’s and V3’s to Managers on Duty.
- Programs room keys (card access).
Problem Solving (10%)
- Responds by phone and/ or in person to routine guest inquiries and problems.
- Information collector (10%)
- Enters registration information into Opera.
- Checks bulletin board, posted memos, notes and receives briefing sheets from Supervisor on a daily basis.
- Receives incoming mail messages, log them, and distributes them accordingly.
Payment related (10%)
- Checks and verifies credit requirements for payment.
- Performs Cashiering functions and balances work.
Qualifications
- Experience Required
- Bilingual: Fluent in English and (French, Cantonese, Mandarin, Japanese, Italian or Spanish)
- Excellent verbal and written communication skills
- One year of comparable customer service experience or education
Preferred
- Knowledge of Property Management Systems
- Multilingual
- Degree in Hospitality Management
- Hotel Operations experience in Front Office/Reservations at an upscale NYC property
Duration: 18 months
Stipend: $28/hour