Customer Service, Inside Sales & Marketing
Parkway’s Customer Service, Inside and Marketing professionals are smart, customer-focused individuals with a proven track record in service who thrive in a small but very fast paced customer service environment. Candidates must wear many hats and work well individually with minimal supervision and as part of a dynamic and passionate team to ensure desired company growth and customer satisfaction.
Reporting to the Customer Service Manager, Applicants must be patient, have a positive attitude, while working quickly and efficiently. They must reliable, have an excellent attendance record and a strong work ethic in order to succeed. Excellent written and oral communication skills are required for interfacing with customers via email, online chat and telephone. Candidates must have an associates or bachelor’s degree, type a minimum of 40+ words a minute, have excellent computer and excel skills and complete Parkway’s word search in 6 minutes or less to be considered. Candidates also must be extremely organized and detail oriented.
Essential Responsibilities:
- Responsible for answering emails in multiple email boxes with heavy email traffic.
- Responding to customer questions and inquiries on both phone and email.
- Interface with all departments and all employees at all levels. They must have an excellent short- and long-term memory so that they to be able to recall details accurately and think quickly on their feet. A photographic memory would be a HUGE plus!
- Responsible for entering a high volume of sales orders and sample requests, sending Order Acknowledgments to customers, following up on unsigned Order Acknowledgments, keeping customers in the loop with regards to price changes, material changes and other company happenings, in addition to changes in order status, out of stock issues etc.
- Responsible for corrective actions as necessary.
- Responsible for Printing and double-checking shipping tickets and getting shipping tickets to shipping in a timely fashion.
- Updating order status and tracking info on the website.
- Learning our product lines and being able to walk customers through the website / sales cycle. Being able to prioritize requests based on importance, order size, customer potential etc.
Candidates will also be crossed trained/utilized in other areas such as billing , purchasing and AR depending on their ability and level of interest. Prior experience in any of these areas would be a huge plus.
Duration: 12 months